Frequently Asked Questions
Find answers to common questions about our collections and services.
How do I determine my size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team.
What materials do you use in your garments?
INSIS prioritizes high-quality textiles including organic cotton, merino wool, and recycled synthetics. Specific material compositions are listed on each product page.
Do you restock items that are sold out?
We frequently restock our core essentials. For seasonal pieces, we recommend signing up for 'Back in Stock' notifications on the specific product page.
How should I care for my INSIS clothing?
To maintain the longevity of your garments, please follow the care label instructions. Generally, we recommend cold washes and air drying for most items.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout.